Resolved incident

UI unavailable

Scout APM · Critical · Started

Duration
1h 2m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

Charts should be caught back up - all systems back to normal.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Scout APM

    The Scout UI is currently unavailable. We're investing an issue with our backend timeseries storage.

  2. Identified

    Scout APM

    InfluxDB hung while removing a significant amount of data from a timeseries database. We're restarting InfluxDB, which should take around 30 minutes. Data ingestion is continuing - charts will be a bit behind as we replay checkins to Influx after it comes back online.

  3. Monitoring

    Scout APM

    The UI is available again. There is a 20 minute lag in data. We've begun replaying data ingestion to fill in the gap.

  4. Resolved

    Scout APM

    Charts should be caught back up - all systems back to normal.