Delayed Ingestion for Some Customers

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   almost 7 years ago

   Scout APM

   One of our ingestion servers is falling a little behind, so ingestion for any customers on that server will be delayed. All data is safe and is being processed.

2. Investigating

   almost 7 years ago

   Scout APM

   We've identified a handful of incoming messages that have slowed our ingestion processing, causing it to fall behind. This has caused tripped circuit breakers in other parts of our app. All data is stored, but ingestion as a whole is paused

3. Monitoring

   almost 7 years ago

   Scout APM

   We've isolated the issue to a single account. We're in contact with that customer and have restarted ingestion for all other accounts.

4. Resolved

   almost 7 years ago

   Scout APM

   This incident has been resolved.