Intercom cloud sources failing to fetch data

Resolved

Minor impact

Started

Lasted 14h 20m

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Updates

  1. Resolved

    Intercom cloud sources data fetching issues have been resolved. All services are now operating normally.

  2. Monitoring

    Intercom EU cloud sources are now fully operational and data ingestion has been restored. All services are functioning normally

  3. Monitoring

    We are monitoring the recovery of Intercom cloud sources after experiencing data fetching issues. Intercom has reported their services are recovering from the incident. We are closely watching data ingestion to ensure full restoration.

  4. Identified

    Segment is observing service unavailable error from intercom APIs.