Resolved incident

SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela

SendGrid · Minor · Started

Duration
9h 26m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

The incident has been resolved and SMS delivery from Twilio to DigiTel C.A. network subscribers in Venezuela is operating normally.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Investigating

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Investigating

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Investigating

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. Monitoring

    SendGrid

    We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  6. Monitoring

    SendGrid

    We have observed a recovery in SMS delivery from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  7. Resolved

    SendGrid

    The incident has been resolved and SMS delivery from Twilio to DigiTel C.A. network subscribers in Venezuela is operating normally.