Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia

Resolved

Minor impact

Started

Lasted 22h 34m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia are operating normally.

  2. Monitoring

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  5. Identified

    Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  6. Identified

    Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  7. Identified

    Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  8. Investigating

    Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.