Phone Number Purchase Failures in New Console

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   12 days ago

   SendGrid

   We are investigating intermittent issues preventing users from purchasing phone numbers using valid addresses in the new Console. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. Investigating

   12 days ago

   SendGrid

   We are continuing to investigate reports of users unable to purchase phone numbers using valid addresses in the New Console across multiple countries. We expect to provide another update in 1 hour or as soon as more information becomes available.

3. Identified

   12 days ago

   SendGrid

   The issue preventing users from purchasing phone numbers using valid addresses in the new Console affecting multiple countries has been identified. Our engineering team is actively working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

4. Monitoring

   12 days ago

   SendGrid

   We have started seeing recovery for phone number purchases with valid addresses in the New Console across multiple countries. We will continue to monitor to ensure a full recovery. If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process. We expect to provide another update in 30 minutes or as soon as more information becomes available.

5. Resolved

   12 days ago

   SendGrid

   The issue with purchasing phone numbers in the New Console has been fully resolved. All systems are back to normal operations across all countries. If you are still seeing an error, please log out and log back into your console. Thank you for your patience!