Past incident
Hosted Number Verification Calls not Reaching Customers
SendGrid · Minor · Started
- Duration
- Unavailable
- Severity
- Minor
- Status
- No longer listed as active
Summary
Minor · No longer listed as active
We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
Event timeline
How this incident unfolded, from the official status page.
Investigating
SendGrid
Our monitoring systems have detected a potential issue with OTP calls for Hosted SMS Verification. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
Investigating
SendGrid
We are investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
SendGrid
We continue investigating an issue with Hosted Numbers. Users may experience delays in receiving OTP verification calls. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
SendGrid
We have identified the cause of an issue affecting one-time passcode verification calls for Hosted Numbers. Some customers are not receiving these calls, which prevents them from verifying their numbers and continuing with SMS hosting. Customers may need to enable the required geo permissions on their account and retry the verification call. We are working to resolve this and will provide another update in 4 hours or as soon as more information becomes available.
Monitoring
SendGrid
We are seeing recovery for the issue affecting one-time passcode verification calls for Hosted Numbers. We will continue to monitor to ensure full service recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.