Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   18 days ago

   SendGrid

   Our monitoring systems have detected a potential issue with Conversation Intelligence. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. Investigating

   18 days ago

   SendGrid

   Our engineering team is currently investigating an issue that affects our Conversation Intelligence and Conversation Memory features. Affected users will be unable to view and receive new results from GenAI Language Operators and access new Memories and Observations in Conversation Memory. We will provide another update in 1 hour, or as soon as more information is available.

3. Monitoring

   18 days ago

   SendGrid

   Our engineers have mitigated the incident. Memory and Intelligence v3 events are now publishing. Between the time of 12:33pm PT - 1:29pm PT Memory and Intelligence v3 events were not published. We are monitoring to ensure there is no further impact.

4. Resolved

   17 days ago

   SendGrid

   Memory and Intelligence v3 continue to operate normally. This incident has been resolved.