SMS Delivery Receipt Delays from Twilio to Globe Philippines

Resolved

Minor impact

Started

Lasted 13h 17m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and SMS delivery receipts from Twilio to Globe network subscribers in the Philippines are operating normally.

  2. Monitoring

    We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  3. Monitoring

    We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Monitoring

    We have observed a recovery in SMS delivery receipts from Twilio to Globe network subscribers in the Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Investigating

    Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Globe network subscribers in the Philippines. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.