Resolved incident

Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa

SendGrid · Minor · Started

Duration
6h
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

The incident has been resolved and voice calls between a subset of Twilio South Africa Phone Numbers and network subscribers on affected networks in South Africa are operating normally.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    SendGrid

    Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Investigating

    SendGrid

    Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    SendGrid

    Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Monitoring

    SendGrid

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Monitoring

    SendGrid

    We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  6. Resolved

    SendGrid

    The incident has been resolved and voice calls between a subset of Twilio South Africa Phone Numbers and network subscribers on affected networks in South Africa are operating normally.