WhatsApp Business API Message Send Failures

Resolved

Minor impact

Started

Lasted 16h 29m

View official incident ↗

Updates

  1. Resolved

    We have monitored and resolved the issue with WhatsApp Business API. All services are now operating normally at this time.

  2. Monitoring

    Our engineers have mitigated the issue and are monitoring system performance. Message sending through the WhatsApp Business API is returning to normal for affected customers. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    We have identified the issue of message send failures for WhatsApp Business API. Due to a third-party provider dependency, some customers may continue to experience error 63007 when sending messages. We are working to restore service and will provide another update in 1 hour or as soon as more information becomes available.

  4. Investigating

    We are investigating an issue with the WhatsApp Business API. Users may experience intermittent message send failures with error 63007 when sending outbound WhatsApp messages. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Investigating

    We are investigating an issue with the WhatsApp Business API. Users may experience errors sending messages. We will provide another update in 1 hour or as soon as more information becomes available.