SMS Delivery Delays from Twilio to WOM Colombia

Resolved

Minor impact

Started

Lasted 5h 43m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and SMS delivery from Twilio to WOM network subscribers in Colombia is operating normally.

  2. Monitoring

    We have observed a recovery in SMS delivery from Twilio to WOM network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Investigating

    Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. Investigating

    Twilio customers may be experiencing MMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  6. Investigating

    Twilio customers may be experiencing SMS delivery delays from Twilio to WOM network subscribers in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.