SMS Delivery Failures from France to a Subset of Twilio Short Codes

Resolved

Minor impact

Started

Lasted 3h 40m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and SMS delivery from network subscribers in France to a subset of Twilio Short Codes is operating normally.

  2. Monitoring

    We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  3. Monitoring

    We have observed a recovery in SMS delivery from France to a subset of Twilio Short Codes and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. Investigating

    Twilio customers may be experiencing SMS delivery failures from France to a subset of Twilio Short Codes. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.