Past incident
Voice Call Audio Quality Degradation Between Twilio Phone Numbers and Multiple Networks in Brazil
SendGrid · Minor · Started
- Duration
- Unavailable
- Severity
- Minor
- Status
- No longer listed as active
Summary
Minor · No longer listed as active
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Event timeline
How this incident unfolded, from the official status page.
Investigating
SendGrid
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Investigating
SendGrid
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Identified
SendGrid
Twilio customers may be experiencing voice call audio quality degradation between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Monitoring
SendGrid
We have observed a recovery in voice calls between Twilio Phone Numbers and network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.