SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire

Resolved

Minor impact

Started

Lasted 2h 48m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire is operating normally.

  2. Monitoring

    We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Investigating

    Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.