WhatsApp Sandbox Sending Configuration Issues

Resolved

Minor impact

Started

Lasted 2h 40m

View official incident ↗

Updates

  1. Resolved

    We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.

  2. Monitoring

    Our engineers have mitigated the issue and are monitoring system performance. The WhatsApp Sandbox display name has been restored and the preconfigured templates have been updated. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Investigating

    Users may experience an incorrect display name for sandbox messages and errors sending preconfigured templates. We will provide another update in 1 hour or as soon as more information becomes available.