SMS Delivery Delays and Failures between Twilio and Multiple Networks in Brazil and Italy

Resolved

Minor impact

Started

Lasted 4h 26m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and SMS delivery between Twilio and affected networks in Brazil and Italy is operating normally.

  2. Monitoring

    We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  3. Monitoring

    We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in Brazil and Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Investigating

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Investigating

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio and network subscribers on multiple networks in Brazil and Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.