Active incident

SMS Delivery Delays and Failures from Twilio Short Codes to Multiple Networks in India

SendGrid · Minor · Started

Duration
Ongoing
Severity
Minor
Status
Identified

Summary

Minor · Identified

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

  2. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  3. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  5. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  6. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  8. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  9. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  10. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  11. Identified

    SendGrid

    Twilio customers may be experiencing SMS delivery delays and failures from Twilio Short Codes to network subscribers on multiple networks in India. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.