Voice Call Failures from a Subset of Twilio Phone Numbers to Chile

Resolved

Minor impact

Started

Lasted 3h 45m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile are operating normally.

  2. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Chile and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Identified

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Chile. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  4. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Chile. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.