Voice Call Failures From a Subset of Twilio Phone Numbers to Germany

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   12 days ago

   SendGrid

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. Investigating

   12 days ago

   SendGrid

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. Investigating

   12 days ago

   SendGrid

   Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. Monitoring

   12 days ago

   SendGrid

   We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. Resolved

   11 days ago

   SendGrid

   The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.