Voice Call Failures From a Subset of Twilio Phone Numbers to Germany

Resolved

Minor impact

Started

Lasted 7h 20m

View official incident ↗

Updates

  1. Resolved

    The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.

  2. Monitoring

    We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

  4. Investigating

    Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

  5. Investigating

    Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.