Traces, spans, logs inaccesible for query or ingestion in de and us

Resolved

None impact

Started

Lasted 3h 39m

View official incident ↗

Updates

  1. Resolved

    All operations are back to normal, as of ~7:30PM PT

  2. Monitoring

    The migration has been reversed in EU and US. Application functionality is restored but there is a 45 minute delay in ingestion in the US and no delay in EU

  3. Identified

    We have identified a migration as the cause of the issue. We have reverted the migration in EU and are working on doing so in the US

  4. Investigating

    We are currently investigating the issue.