Resolved incident

Some POS transactions are not completing on iOS devices Actions

Shopify · Major · Started

Duration
3h 6m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Shopify

    Some POS transactions are not completing on iOS devices, we are currently investigating and will keep you updated.

  2. Monitoring

    Shopify

    We have identified the issue with our banking partners and a fix has been implemented. We are now in a monitoring period.

  3. Monitoring

    Shopify

    We are continuing to monitor the results of the fix and are seeing recovery.

  4. Investigating

    Shopify

    The earlier fix has reduced the number of checkouts not completing for iOS POS devices. We are continuing our investigation to address the remaining incompletions.

  5. Investigating

    Shopify

    We are continuing to investigate the issue and will provide updates as soon as possible. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

  6. Monitoring

    Shopify

    A fix for this issue has been implemented and is now being monitored. Merchants experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.

  7. Resolved

    Shopify

    Between 16:31 UTC and 19:48 UTC, we experienced an issue due to which some POS transactions could not be completed as expected. A fix was implemented at 17:44 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed. Merchants still experiencing issues can try disconnecting, forgetting, and reconnecting their card readers to resolve errors.