Some merchants are encountering errors within their admin

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   almost 4 years ago

   Shopify

   Merchants may experience issues when trying to access the Shopify admin. The error will appear as a 530 Authentication Error. Refreshing may sometimes help the issue. The Plus Admin & POS App logins are also impacted by this same issue and some images may fail to load on storefronts. We are investigating and will keep you updated.

2. Investigating

   almost 4 years ago

   Shopify

   We are continuing to investigate this issue.

3. Investigating

   almost 4 years ago

   Shopify

   Our live chat and callbacks support are experiencing intermittent issues. We are investigating and will keep you updated.

4. Identified

   almost 4 years ago

   Shopify

   We’ve identified the problem and we’re working on a solution.

5. Identified

   almost 4 years ago

   Shopify

   We are continuing to work on a solution and will provide another update shortly.

6. Identified

   almost 4 years ago

   Shopify

   We are working with our partners and have implemented another solution to address the issues and are monitoring the results. We will update folks shortly.

7. Monitoring

   almost 4 years ago

   Shopify

   The fix has been implemented and the impacted areas are now recovering. We will continue to monitor.

8. Monitoring

   almost 4 years ago

   Shopify

   Between ~11:32am and ~1:52pm EST we experienced issues causing downtime on some admins and storefronts. This has since been resolved. The monitoring period for this issue has ended and no further impact has been observed.

9. Resolved

   almost 4 years ago

   Shopify

   This incident has been resolved.