Past incident

Some merchants encountering error messages within their admins

Shopify · Major · Started

Duration
Unavailable
Severity
Major
Status
No longer listed as active

Summary

Major · No longer listed as active

We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Shopify

    Merchants may experience errors or slow loading when trying to access the Shopify admin. Affected pages may fail to load and show the message "504 Gateway Time-out". We're investigating and will provide an update as soon as possible.

  2. Investigating

    Shopify

    We are continuing to investigate slow page loads and errors affecting Admin for some merchants. We will provide another update when more information is available.

  3. Identified

    Shopify

    We've identified the problem impacting Admin and mobile version of Admin and we're working on a solution. Admin is now fully available and our team continues to work on the issues impacting the mobile version.