Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   about 7 years ago

   Shopify

   We are currently investigating this issue.

2. Investigating

   about 7 years ago

   Shopify

   We are continuing to investigate this issue.

3. Investigating

   about 7 years ago

   Shopify

   Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

4. Investigating

   almost 7 years ago

   Shopify

   Some customers using the TIM internet service provider are also affected.

5. Resolved

   almost 7 years ago

   Shopify

   This incident has been resolved.