Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

Resolved

Minor impact

Started

Lasted 93h 6m

View official incident ↗

Updates

  1. Resolved

    This incident has been resolved.

  2. Investigating

    Some customers using the TIM internet service provider are also affected.

  3. Investigating

    Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

  4. Investigating

    We are continuing to investigate this issue.

  5. Investigating

    We are currently investigating this issue.