Login issues affecting some merchants

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   over 6 years ago

   Shopify

   We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin

2. Investigating

   over 6 years ago

   Shopify

   There is currently no known impact to Checkouts on any shops.

3. Investigating

   over 6 years ago

   Shopify

   Partner accounts that rely on Identity are also currently affected by this ongoing issue.

4. Investigating

   over 6 years ago

   Shopify

   Merchants using POS may also be affected by the ongoing issues that are being investigated.

5. Investigating

   over 6 years ago

   Shopify

   We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.

6. Investigating

   over 6 years ago

   Shopify

   Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.

7. Identified

   over 6 years ago

   Shopify

   The issue has been identified, and a fix is being prepared

8. Identified

   over 6 years ago

   Shopify

   A fix has been deployed and we are now monitoring all systems.

9. Monitoring

   over 6 years ago

   Shopify

   Continuing to monitor the fix.

10. Resolved

    over 6 years ago

    Shopify

    The incident affecting logins for merchants and partners is now resolved.