Login issues affecting some merchants

Resolved

Minor impact

Started

Lasted 3h 38m

View official incident ↗

Updates

  1. Resolved

    The incident affecting logins for merchants and partners is now resolved.

  2. Monitoring

    Continuing to monitor the fix.

  3. Identified

    A fix has been deployed and we are now monitoring all systems.

  4. Identified

    The issue has been identified, and a fix is being prepared

  5. Investigating

    Our team continues to investigate some issues that may affect Admin, Partner log-in, and potentially other services using Identity for authentication. There is still no known impact on checkouts or storefront for any shops.

  6. Investigating

    We continue to investigate the situation that is affecting merchants and partners using Identity, as well as new merchants signing up for new accounts on Shopify. There are currently no known impact on buyers nor checkouts.

  7. Investigating

    Merchants using POS may also be affected by the ongoing issues that are being investigated.

  8. Investigating

    Partner accounts that rely on Identity are also currently affected by this ongoing issue.

  9. Investigating

    There is currently no known impact to Checkouts on any shops.

  10. Investigating

    We are currently looking into an issue which may affect some merchants' ability to log into parts of Shopify, including Admin