Some merchants encountering error messages within their admins or on checkout pages

Resolved

Minor impact

Started

Lasted 38m

View official incident ↗

Updates

  1. Resolved

    Between 00:38 and 01:05 UTC, we experienced some intermittent issues with Admin, Storefront, Checkout Cart pages and Point of Sale. A fix was implemented at 01:05 UTC which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

  2. Monitoring

    This issue has been resolved and is being monitored.

  3. Identified

    We've identified the problem causing intermittent issues impacting storefront, admins and some checkout pages and we're working on a solution.

  4. Investigating

    Merchants may experience issues when trying to access the Shopify Checkout, Cart, Admin and Storefronts intermittently.