Shopify Sidekick is unavailable

Resolved

Minor impact

Started

Lasted 22m

View official incident ↗

Updates

  1. Resolved

    Between 22:00 – 23:00 UTC, we experienced an issue with Shopify Sidekick which made the AI interface on Help Center, Canvas and Admin unavailable. A fix was implemented at 22:55 which resolved the issue. The monitoring period for this issue has ended and no further impact has been observed.

  2. Investigating

    Shopify Sidekick AI agent is currently unavailable, affecting Help Center and Admin requests. We are actively investigating the issue and will provide updates on recovery.