Themes not installing to some shops, problems with downloading shipping labels

Resolved

Minor impact

Started

Lasted 6h 53m

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Updates

  1. Resolved

    This incident has been resolved.

  2. Identified

    The issue has been identified. We are working with our third party providers to resolve these issues.

  3. Investigating

    Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.