Resolved incident

Themes not installing to some shops, problems with downloading shipping labels

Shopify · Minor · Started

Duration
6h 53m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Shopify

    Some users are currently unable to install Themes from the Shopify Theme Store. Some users are currently unable to download Shipping Labels. Some users are currently unable to retrieve digital downloads. We are investigating the issue and will keep you updated.

  2. Identified

    Shopify

    The issue has been identified. We are working with our third party providers to resolve these issues.

  3. Resolved

    Shopify

    This incident has been resolved.