FedEx shipping rates not available at checkout

Event timeline

How this incident unfolded, from the official status page.

1. Monitoring

   almost 7 years ago

   Shopify

   FedEx shipping rates are intermittently unavailable to customers at checkout. FedEx is working on a solution and we'll keep you updated. If you use FedEx as your primary shipping method, you will need to add rates from other carriers or create flat shipping rates so that customers can complete orders. See our shipping rates help doc: https://help.shopify.com/en/manual/shipping/setting-up-and-managing-your-shipping/setting-up-shipping-rates or reach out to Shopify Support at https://help.shopify.com for assistance.

2. Monitoring

   almost 7 years ago

   Shopify

   We're continuing to monitor while FedEx works to find a solution for this issue.

3. Resolved

   almost 7 years ago

   Shopify

   This incident has been resolved.