Resolved incident
Sinch Engage - Web Portal - Reporting degradation
Sinch · Minor · Started
- Duration
- 5h 6m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC
Event timeline
How this incident unfolded, from the official status page.
Investigating
Sinch
We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.
Identified
Sinch
The issue has been identified and a fix is being implemented.
Resolved
Sinch
This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC