Resolved incident
Service Degradation – Calling – AP-Southeast-1
Sinch · Critical · Started
- Duration
- 2h 56m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC
Event timeline
How this incident unfolded, from the official status page.
Resolved
Sinch
This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC
Monitoring
Sinch
A fix has been implemented and we are monitoring the results.
Investigating
Sinch
We are continuing to investigate this issue.
Investigating
Sinch
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at support@sinch.com.