Resolved incident

INC0157230

Snowflake · Minor · Started

Duration
1h 24m
Severity
Minor
Status
Postmortem

Summary

Minor · Postmortem

Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0157230](https://community.snowflake.com/s/article/INC0157230)

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Snowflake

    <b>Current status:</b> We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 60 minutes. <b>Customer experience:</b> Customers hosted in the specified regions may experience Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may stop without an error message or may repeat without progressing.

  2. Monitoring

    Snowflake

    <b>Current status:</b> We've identified and rolled back a Cortex Code update to resolve this issue. We'll continue to monitor the environment until we're confident all services are functioning properly. <b>Customer experience:</b> Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing. <b>Incident start time:</b> 22:50 UTC May 14, 2026 <b>Incident end time:</b> 04:05 UTC May 15, 2026 <b>Preliminary root cause:</b> A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing.

  3. Resolved

    Snowflake

    <b>Current status:</b> We've monitored the environment and confirmed the rollback restored service. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. <b>Customer experience:</b> Customers hosted in the specified regions may have experienced Cortex Code in Snowsight stopping mid-response after completing only one step of a request. The response may have stopped without an error message or may have repeated without progressing. <b>Incident start time:</b> 22:50 UTC May 14, 2026 <b>Incident end time:</b> 04:05 UTC May 15, 2026 <b>Preliminary root cause:</b> A recent update to Cortex Code introduced a code issue that caused Cortex Code in Snowsight to incorrectly halt responses, preventing requests from completing. A root cause analysis (RCA) document will be published within five business days.

  4. Postmortem

    Snowflake

    Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC0157230](https://community.snowflake.com/s/article/INC0157230)