Past incident
INC20000299
Snowflake · Minor · Started
- Duration
- Unavailable
- Severity
- Minor
- Status
- No longer listed as active
Summary
Minor · No longer listed as active
Current status: We identified that a subset of infrastructure responsible for routing service traffic in the affected region became intermittently unhealthy, which caused some requests to fail. We removed the affected infrastructure from service and are monitoring the environment to confirm that all services are functioning properly. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified regions may have experienced intermittent failures when using Snowsight. Symptoms may have included slow page loads or brief errors when accessing Snowsight. Retrying the operation may have succeeded in most cases, as the issue was intermittent in nature. Impact start time: 06:18 UTC October 21, 2026 Impact end time: 07:06 UTC October 21, 2026 Preliminary root cause: A subset of infrastructure responsible for routing incoming traffic in the affected region became unavailable, resulting in intermittent failures when loading Snowsight.
Event timeline
How this incident unfolded, from the official status page.
Monitoring
Snowflake
Current status: We identified that a subset of infrastructure responsible for routing service traffic in the affected region became intermittently unhealthy, which caused some requests to fail. We removed the affected infrastructure from service and are monitoring the environment to confirm that all services are functioning properly. We'll provide another update within 60 minutes. Customer experience: Customers hosted in the specified regions may have experienced intermittent failures when using Snowsight. Symptoms may have included slow page loads or brief errors when accessing Snowsight. Retrying the operation may have succeeded in most cases, as the issue was intermittent in nature. Impact start time: 06:18 UTC October 21, 2026 Impact end time: 07:06 UTC October 21, 2026 Preliminary root cause: A subset of infrastructure responsible for routing incoming traffic in the affected region became unavailable, resulting in intermittent failures when loading Snowsight.