Past incident

Snyk Support portal degradation

Snyk · Minor · Started

Duration
Unavailable
Severity
Minor
Status
No longer listed as active

Summary

Minor · No longer listed as active

The 3rd party provider has implemented a fix, and initial testing indicates that it is successful. The Snyk Support portal should now be available, however we'll keep monitoring for a short period to ensure full service is maintained

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Identified

    Snyk

    Snyk Support portal is experiencing a degradation of service. Users may not be able to log in to the portal at support.snyk.io to create or view support cases. Other options to create support cases may also be impacted. We have identified that this appears to be due to a related incident on the 3rd party provider. We will monitor and provide updates as they are available.

  2. Monitoring

    Snyk

    The 3rd party provider has implemented a fix, and initial testing indicates that it is successful. The Snyk Support portal should now be available, however we'll keep monitoring for a short period to ensure full service is maintained