Issue Resolving Entitlements

Resolved

Major impact

Started

Lasted 17h 45m

View official incident ↗

Updates

  1. Resolved

    Services have remained stable throughout the monitoring period. The Snyk Incident Response has been stood down.

  2. Monitoring

    Snyk engineers have completed deploying a fix. All services have returned to normal operations. Snyk engineers are monitoring the environment.

  3. Identified

    Snyk engineers have identified the cause of the failures and have pushed a fix to Mult-Tenant AU. The fix is in progress for MT-EU and MT-US. We will update you once this is completed.

  4. Investigating

    Snyk engineers are investigating an issue impacting Multi-Tenant US-02, Multi-Tenant EU, and Multi-Tenant AU. Customers may experience failures resolving entitlements. The Snyk Incident response has been enacted.