Resolved incident

Portal and temporary auth key API outage

Speechmatics · Major · Started

Duration
1h 30m
Severity
Major
Status
Resolved

Summary

Major · Resolved

We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Speechmatics

    We have continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach our to our Support team https://support.speechmatics.com.

  2. Monitoring

    Speechmatics

    In the Portal, the Usage and Billing pages will have delayed updates temporarily.

  3. Monitoring

    Speechmatics

    We have rolled out a mitigation for creating new API and temporary tokens and the service has recovered. We will continue to monitor as top priority.

  4. Identified

    Speechmatics

    Root cause has been identified as a problem with the backend service supporting creation of new API and temporary keys. A fix is in the process of being rolled out. We will post another update within 15 minutes.

  5. Identified

    Speechmatics

    The root cause has been identified and our engineering teams are working on a solution. We apologise for any inconvenience caused.

  6. Investigating

    Speechmatics

    We’re experiencing a partial outage on portal.speechmatics.com. Our team is currently working to restore the service. We apologize for any inconvenience.