Degraded service in billing reporting

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   7 months ago

   Speechmatics

   We are currently investigating an issue with our billing service which may delay usage appearing on the Billing page in the portal.

2. Investigating

   7 months ago

   Speechmatics

   We are continuing to investigate this issue.

3. Monitoring

   7 months ago

   Speechmatics

   A fix has been implemented and we are monitoring the results. Usage in the Billing page may still be delayed for some users.

4. Monitoring

   7 months ago

   Speechmatics

   Some users may still experience a delay in their usage appearing on the Billing page, as the backlog of billing usage is processed. An update will be provided when this incident is fully resolved.

5. Resolved

   7 months ago

   Speechmatics

   This incident has been resolved.