Resolved incident

RT SaaS - Partial Outage

Speechmatics · Major · Started

Duration
< 1m
Severity
Major
Status
Resolved

Summary

Major · Resolved

We have identified an issue in both EU and USA RT SaaS which impacted new sessions which were passing `punctuation_overrides` in the transcription config. The issue is now resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

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Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Speechmatics

    We have identified an issue in both EU and USA RT SaaS which impacted new sessions which were passing `punctuation_overrides` in the transcription config. The issue is now resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.