Resolved incident

Batch SaaS US1 - API call failures

Speechmatics · Critical · Started

Duration
2h 46m
Severity
Critical
Status
Resolved

Summary

Critical · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Speechmatics

    This incident has been resolved.

  2. Monitoring

    Speechmatics

    A fix has been implemented and we are monitoring the results.

  3. Identified

    Speechmatics

    The service outage in Batch SaaS US1 has now been mitigated. Customers may see delays and experience degraded performance. We recommend using Batch SaaS US2 region until US1 is fully operational. We are working on restoring service to normal operational status in Batch SaaS US1.

  4. Identified

    Speechmatics

    The issue has been identified and a fix is being implemented. We recommend using Batch SaaS US2 region until US1 is fully operational. We apologise for any inconvenience.

  5. Investigating

    Speechmatics

    We’re currently experiencing an outage in our Batch SaaS US1 region. Customers may see API call failures and delays. Our team is currently working to restore availability and normal performance levels. We apologise for any inconvenience.