RT SaaS EU - Session concurrency values maintenance

Event timeline

How this incident unfolded, from the official status page.

1. Scheduled

   5 days ago

   Speechmatics

   Scheduled maintenance: RT SaaS EU - session concurrency values When: 2nd November 2026 20:00 UTC to 4th November 2026 20:00 UTC The usage value in the Info message (type: concurrent_session_usage) sent by the Realtime (RT) SaaS API may show a number lower than your true concurrency during this maintenance window. This is while we migrate the infrastructure that tracks concurrent session usage for the RT SaaS API. What this means for you: - Your quota limits and the number of concurrent sessions you can open are unchanged - Your quota headroom is unaffected, so you will not unexpectedly receive quota errors - There will be no disruption to general RT SaaS service or availability. This will only affect session concurrency values from the API. - No action is required on your end Reported usage will be accurate again after the maintenance window.

2. Scheduled

   1 day ago

   Speechmatics

   Maintenance will begin as scheduled in 60 minutes.

3. In progress

   1 day ago

   Speechmatics

   Scheduled maintenance is currently in progress. We will provide updates as necessary.

4. Verifying

   about 24 hours ago

   Speechmatics

   Maintenance was successfully completed at 20:11 UTC on 2nd November 2026. Some customers may still experience usage values lower than true concurrency until 4th November 2026 20:00 UTC.