Resolved incident
Slower than normal processing times for real-time transcription affecting a subset of sessions
Speechmatics · Minor · Started
- Duration
- 2h 13m
- Severity
- Minor
- Status
- Resolved
Summary
Minor · Resolved
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Speechmatics
We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.
Monitoring
Speechmatics
We have applied mitigations to address the slowdown in real-time transcription processing. Early results show recovery and improved performance for affected customers. Our team will continue to monitor closely to ensure the service remains stable.
Identified
Speechmatics
We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.
Identified
Speechmatics
We are continuing to monitor our services.
Identified
Speechmatics
We have identified the cause of the slowdown in real-time transcription processing affecting a subset of customers. We are currently applying mitigation and will continue to monitor the impact as the fix progresses.
Investigating
Speechmatics
We are currently observing slower than normal processing times for real-time transcription affecting a subset of sessions. Our team is actively investigating the issue. We will provide an update as soon as more information is available. We apologise for any inconvenience.