Resolved incident

Batch SaaS and Portal - Partial Outage

Speechmatics · Major · Started

Duration
8h 53m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Speechmatics

    This incident has been resolved.

  2. Monitoring

    Speechmatics

    We are continuing to monitor for any further issues.

  3. Monitoring

    Speechmatics

    The Portal and Batch SaaS outage has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

  4. Identified

    Speechmatics

    We have identified the issue as being related to our 3rd-party cloud provider. We are continuing to monitor the incident. We apologise for any inconvenience.

  5. Investigating

    Speechmatics

    We’re currently experiencing a partial outage when attempting to access our Batch SaaS or visit portal.speechmatics.com. Customers may see delays. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.