Management Platform - Service credits applied incorrectly

Event timeline

How this incident unfolded, from the official status page.

1. Investigating

   3 months ago

   Speechmatics

   We are aware of an issue with service credits for July. Some customers may see larger than expected bills. Our team is working to identify the source of the issue and affected customers. We apologise for any inconvenience.

2. Identified

   3 months ago

   Speechmatics

   The issue has been identified and a fix is being implemented.

3. Identified

   3 months ago

   Speechmatics

   We are continuing to work on a fix for this issue.

4. Resolved

   3 months ago

   Speechmatics

   We have fixed the problem and issued refunds to the affected customers. Please email support if you still believe you are having issues. Once again, we're sorry for any inconvenience caused by this issue.