Resolved incident
Outage affecting Portal, Batch SaaS API and Management Platform API
Speechmatics · Critical · Started
- Duration
- 15h 8m
- Severity
- Critical
- Status
- Resolved
Summary
Critical · Resolved
This incident has been resolved.
Event timeline
How this incident unfolded, from the official status page.
Resolved
Speechmatics
This incident has been resolved.
Monitoring
Speechmatics
Speechmatics portal is fully operational.
Identified
Speechmatics
Portal was back online at 29/10/2025 21:19 UTC. Customer accounts signed up with Speechmatics portal between 29/10/2025 15:45 UTC to 29/10/2025 23:45 are still affected. We are continuing to recover these accounts. Thank you for your patience and understanding.
Identified
Speechmatics
Usage Reporting has now recovered and is operating normally. The Speechmatics Portal is back online. We are still investigating issues affecting new sign-ups since 15:45 UTC. We will provide further updates once the sign-up issue is resolved.
Identified
Speechmatics
The Speechmatics Portal is now back online. However, we are still experiencing issues with new sign-ups since 15:45 UTC and are actively working to resolve this. Usage Reporting remains affected by an ongoing outage. We will provide further updates as soon as the service recovers or we have more information to share. Thank you for your patience and understanding.
Identified
Speechmatics
Portal and Usage Reporting are still experiencing an outage. Azure indicates expected recovery to happen by 23:20 UTC (see https://azure.status.microsoft/en-us/status). We are monitoring and will provide an update as soon as the service recovers or we have any further information.
Identified
Speechmatics
Realtime SaaS, Batch SaaS and Management Platform APIs remain fully functional following earlier mitigations applied.
Identified
Speechmatics
Portal is still having an outage, this is affecting account management and job submission functionality via the web user interface. We attempted workarounds for this but they were unsuccessful due to the nature of Azure's outage affecting their AD B2C service which is our identity provider. Azure's latest status update suggests services could begin to recover in 30 minutes.
Identified
Speechmatics
We are continuing to work on a fix for this issue.
Identified
Speechmatics
We have seen customer traffic return to pre-outage levels on the Batch and MP environments. We continue to monitor Azure's status page, available here: https://azure.status.microsoft/en-us/status.
Identified
Speechmatics
A workaround for us2.asr.api.speechmatics.com endpoint Batch SaaS US2 API endpoint has been rolled out and calls to the Batch SaaS US2 environment using this URL is recovering.
Identified
Speechmatics
A workaround for eu2.asr.api.speechmatics.com endpoint Batch SaaS EU2 API endpoint has been rolled out and calls to the Batch SaaS EU2 environment using this URL is recovering.
Identified
Speechmatics
A workaround for au1.asr.api.speechmatics.com endpoint Batch SaaS AU API endpoint has been rolled out and calls to the Batch SaaS AU1 environment using this URL is recovering.
Identified
Speechmatics
A workaround for us1.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.
Identified
Speechmatics
A workaround for us.asr.api.speechmatics.com endpoint Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS US1 environment using these URLs are recovering.
Identified
Speechmatics
A workaround for eu.asr.api.speechmatics.com and eu1.asr.api.speechmatics.com endpoints Batch SaaS API endpoint have also been rolled out and calls to the Batch SaaS EU environment using these URLs are recovering.
Identified
Speechmatics
A workaround for asr.api.speechmatics.com Batch SaaS API endpoint has been rolled out and calls to the Batch SaaS EU environment using this URL are recovering.
Identified
Speechmatics
Management Platform API is recovering and temporary key generation for RT customers should be recovering.
Identified
Speechmatics
Management Platform outage will be affecting the generation of temporary keys, which may be impacting RT customers if they are using them in their workflows.
Identified
Speechmatics
We are implementing workarounds to the Batch SaaS and MP API endpoints that will route traffic around our vendors outage. We will provide an estimate on remediation as soon as possible.
Investigating
Speechmatics
Our vendor has identified global availability drops impacting our API layer. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.