Resolved incident

Batch SaaS, Portal and Management Platform partial outage

Speechmatics · Major · Started

Duration
7h 1m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Speechmatics

    This incident has been resolved.

  2. Monitoring

    Speechmatics

    The issue has been mitigated. Batch SaaS, Portal, and Management Platform are now fully operational. We will continue to monitor the situation to ensure stability. Thank you for your patience.

  3. Identified

    Speechmatics

    We are still seeing connectivity issues from some locations. Mitigations from our CDN vendor are continuing to be rolled out.

  4. Identified

    Speechmatics

    Our CDN vendor has confirmed mitigations are being rolled out and they are expecting full mitigation in the next 90 minutes. We will provide a further update within 60 minutes.

  5. Identified

    Speechmatics

    Traffic originating from Europe to our CDN is being more heavily affected than other regions. Some requests will be timing out or receiving SSL errors. We are continuing to work on this issue as highest priority. We apologise for any inconvenience caused.

  6. Identified

    Speechmatics

    Our vendor has identified global availability drops impacting one or more regions. The issue may cause failures for client requests sent to our Batch/Portal/MP APIs.

  7. Investigating

    Speechmatics

    We are seeing increased connection error rates to Batch SaaS, Portal and Management Platform from some countries in our global load balancer service.