Resolved incident

RT Cloud - EU

Speechmatics · Minor · Started

Duration
47m
Severity
Minor
Status
Resolved

Summary

Minor · Resolved

We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Speechmatics

    We've continued to monitor this incident and can confirm it has now been resolved. We apologise for any inconvenience caused. If you are still facing issues with the service, please reach out to our support team here https://support.speechmatics.com/hc/en-gb.

  2. Monitoring

    Speechmatics

    The service outage in RT Cloud EU has now been mitigated. The service has now been restored to normal operational status. We will continue to monitor the situation for any changes.

  3. Identified

    Speechmatics

    The root cause has been identified and our engineering teams are working on a solution.

  4. Investigating

    Speechmatics

    We’re currently experiencing a partial outage in our RT Cloud EU region. Customers may see a subset of sessions getting connection error or increased connect time. Our team is currently working to restore normal performance levels. We apologise for any inconvenience.