Resolved incident

Acuity Scheduling Admin Mobile app crashing unexpectedly after iOS 27 update

Squarespace · Major · Started

Duration
94h 49m
Severity
Major
Status
Resolved

Summary

Major · Resolved

Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Investigating

    Squarespace

    Some users are experiencing issues with the Acuity Admin Mobile app crashing when attempting to launch the app after the latest iOS 27 update. We are currently investigating the issue.

  2. Investigating

    Squarespace

    We currently recommend that users remain on iOS 26 and defer upgrading to iOS 27 until this issue is resolved. This precaution will ensure uninterrupted access to the Acuity Admin Mobile app. Android users remain unaffected.

  3. Identified

    Squarespace

    The issue has been identified and we are working on a fix.

  4. Identified

    Squarespace

    We are continuing to work on a fix for this issue.

  5. Resolved

    Squarespace

    Access to the Acuity Scheduling app has been restored for users on iOS 27. Users can update to Acuity Scheduling version 98.0.0 via the Apple App Store to install the fix.