Resolved incident

High error rate on Feed Realtime endpoint

Stream · Major · Started

Duration
10h 35m
Severity
Major
Status
Resolved

Summary

Major · Resolved

This incident has been resolved.

View official incident ↗

Event timeline

How this incident unfolded, from the official status page.

  1. Resolved

    Stream

    This incident has been resolved.

  2. Monitoring

    Stream

    Realtime updates for feeds are back to normal, we are still monitoring the traffic. The previous patch unfortunately did not resolve the problem and was causing realtime clients to retry the connection via the `Client not found, please reconnect` response.

  3. Monitoring

    Stream

    A fix has been implemented and we are monitoring the results.

  4. Identified

    Stream

    The issue has been identified and a fix is being implemented.