Elevated card declines for some users in Mexico

Resolved

None impact

Started

Lasted 2h 24m

View official incident ↗

Updates

  1. Resolved

    Between 04:16 – 07:06 UTC, we saw elevated declines with some card transactions in Mexico due to an issuing bank being temporarily unavailable. This is now resolved.

  2. Investigating

    As of 04:16 UTC, some card transactions in Mexico are experiencing elevated declines due to an issuing bank being temporarily unavailable. We're closely monitoring the issue and will post an update once we have observed recovery.